Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to Royal Ascend! Here are answers to some of our most common questions.
1. How long does shipping take?
Orders are typically processed within 2–5 business days. After shipping, most U.S. orders arrive within 3–7 business days.
2. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.
3. Do you ship internationally?
International shipping may be available for select locations. Shipping times and costs vary by destination.
4. What payment methods do you accept?
We accept major credit and debit cards along with the payment methods available at checkout through our secure payment processor.
5. Can I return or exchange an item?
Yes. We accept eligible returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. Please see our Return & Exchange Policy for full details.
6. What if I receive the wrong or a damaged item?
Please contact us within 7 days of receiving your order. Include your order number and photos of the item so we can resolve the issue quickly.
Email: royalascendco@gmail.com
7. How do I know what size to order?
Please refer to our Size Guide for measurements and fit recommendations before placing your order.
8. Are your collections limited?
Yes. Some collections and colorways are released in limited quantities. Once they're sold out, they may not be restocked.
9. Can I cancel or change my order?
If your order has not entered processing, we'll do our best to help. Contact us as soon as possible after placing your order.
10. How can I contact Royal Ascend?
Email us anytime at:
We aim to respond within 24–48 business hours.
Our Mission
Royal Ascend is more than clothing—it's a movement dedicated to confidence, leadership, and creating your own path.
Walk the Royal Path.